Frequently Asked Questions
Orders placed before 2pm will be despatched the same day for next working day delivery. Any orders placed after 2pm will be despatched the next working day. All our deliveries are fully tracked.
Currently the only delivery service we offer is the £5.99 charge. This is a fully trackable, next day signed for delivery which ensures we are offering you the quickest and safest delivery option available. All orders over £49.99 ex VAT qualify for free delivery!
Our advertised prices are all ex VAT, however on each listing we have calculated the VAT price for you as well. Please remember that food items attract no VAT!
Unless specified on the listing, we do not generally offer multi-buy discounts. All our prices are extremely competitively priced with trade in mind.
Yes, we do. Please ensure delivery address is completed in full and the label will be generated automatically.
Yes. Fill in your address as normal and shipping will be automatically calculated for you.
Our current delivery service does not offer this option. Our main priority is ensuring you receive your goods without them getting mislaid. If you are not in, the couriers will attempt again the next day. If you are not in again, they will leave a calling card with instructions of what to do next.
We do not sell any perishable items or meat. All our ingredients are dried, or vacuum packed to ensure high quality freshness for all products.
Please contact our friendly customer service team straight away who will happily investigate it for you. You can contact us by phone, email or live chat.
Our VAT invoices are not automatically generated for you, but if you require one please contact us and we can email one over.
Yes, we accept PayPal as well as all major credit and debit cards. Please just follow instructions during checkout.
All our products are sold with a minimum four-week shelf life. If you receive a product that has less than a four-week shelf life, then please contact us straight away for a replacement. If your product meets the minimum shelf life, then we will not replace. All our collagen casings will have a minimum of 12 weeks shelf life at the point of sale.
Currently we do not have a catalogue available. All of our products are listed online with prices alongside.
Product Related Questions
THE MACHINE IS MISSING THE THREE MINCER PLATES?
Please check the top compartment, located next to the buttons. The plates are packaged underneath a flip lid. If they are not in here, then please contact us straight away.
ARE THE PARTS DISHWASHER SAFE?
The mincer components are not dishwasher safe. Please clean in hot, soapy water.
DOES THE MACHINE COME WITH A PRODUCT GUARANTEE?
Our mincer does not come with a warranty. However, your statutory rights are not affected if there is a defect with the machine.
CAN REPLACEMENT BLADES BE PURCHASED?
Yes, you can. We have listings for all replacement parts of the mincer available.
CAN THE MINCER GRIND BONES?
No, the machine isn’t designed to grind bones and doing so may damage the internal gears and cause the mincer to cease working efficiently.
WHAT IS THE DIAMETER OF THE HOLES ON THE CUTTING PLATES?
The small plate has 4mm holes, the medium has 7mm holes and the coarse plate is 12mm at it’s widest point and 0.4mm at its smallest point.
WHAT TEMPERATURES CAN THE RAYON TWINE WITHSTAND?
The Rayon is fully roastable and can withstand temperatures of over 220’c.
CAN I FREEZE NATURAL CASINGS?
We do not recommend that you freeze the casings. It can affect their quality and mean they tear easier once defrosted.
HOW SHOULD NATURAL CASINGS BE STORED?
Any casings that are left over should be flushed with water and then re-salted. After this has been done please store casings in an airtight container and they will last in the fridge for up to a year providing they're still within their expiry.
TAPED CASINGS VS BUNDLES
Taped casings are pre-salted casings that are spun on flat tapes for easier application onto the stuffing nozzle.
There are many benefits of taped casings:
- Reduces the likelihood of damaging casings as they are much easier to apply onto filling nozzles
- Quick to load onto filling nozzles
- Removes the need to unravel and untangle individual ends of large casing bundles
- Prevents knotting of casings
- Easy to soak
Salted casing bundles are casings in their most basic form. Just like taped casings, they are pre-cleaned and salted.
The difference is that they come minus the flat tapes and need to be thoroughly rinsed of salt both inside and outside before use. They also need to be carefully un-tied to avoid tangles.
IS HOG THE MOST NATURAL CASING?
Hog and sheep are the most natural casings that we stock. The collagen casings are animal based, but the not the actual intestines themselves.
THERE IS A STRONG SMELL COMING FROM MY NATURAL CASINGS, IS THIS NORMAL?
A strong odour when opening a packet or caddy of casings is completely normal. Gas can build up inside the packaging and when released it can sometimes be unpleasant. Once flushed through and re-salted the smell should dissipate.
MY NATURAL CASINGS WON’T SLIDE OVER THE NOZZLE, CAN ANYTHING BE DONE?
Try and re soak the casings in ice cold water. If the water is too warm it may not separate them properly, which in turn will make it difficult to slide them onto the machine. If you are still experiencing difficulties, please just contact us.
WHAT IS THE ORIGIN OF THE NATURAL CASINGS?
All our sheep and hog casings are sourced from the EU. We have product specifications available if they are required.
DO THE COLLAGEN CASINGS NEED TO BE SOAKED BEFORE USE?
No, with the collagen casings you can use them straight from the pack.
ARE THE COLLAGEN CASINGS SUITABLE FOR HOT AND COLD SMOKING?
Yes, they are.
HOW SHOULD COLLAGEN CASINGS BE STORED?
Collagen Casings must be stored in a dark, cool and dry place, between 5-18 degree, out of sunlight and no extreme temperatures. Once opened, any unused sticks need to be sealed as tightly as possible and placed under the same conditions as above.
Specification sheets can be provided upon request.
If we still haven't answered your question, you can contact us here and we will get back to you as soon as possible.