Returns Procedure
If you have an issue with any of our products please do not hesitate to contact us at:
customerservices@butchers-sundries.com or call us on 01530 411275
All online purchases from www.butchers-sundries.com are covered by the UK Distance Selling Regulations, this gives consumer buyers the right to return a purchase within 14 days after they receive an item.
This guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within the stated 14 days of the date you received the item.
Change of Mind
Upon receipt of your order, if you are unhappy with your purchase, you can return the goods to us for a full refund. This is subject to the goods being unopened, and unused. The goods must be returned back to us within 14 days of receipt. The return of the goods will be your responsibility as the consumer to arrange, you will need to first notify us via customerservices@butchers-sundries.com that you wish to return the goods. We will then reply advising whether we will accept a return of your order. Acceptance of your return must be granted before you send goods back to TruNet House. We would then expect the goods to be returned back to us at:
Customer Returns
TruNet (UK) Limited
TruNet House
Norman Court
Ivanhoe Business Pack
Ashby-de-la-Zouch
LE65 2UZ
On receipt of the returned goods, the goods will be inspected within 24 hours and a refund to your credit card or other chosen method of payment will be completed.
Faulty Goods
Upon receipt of your order, if you receive a product that you deem faulty, please contact us at customerservices@butchers-sundries.com with images of the fault. We will then review this, and arrange for your goods to be collected by our own courier on a day to suit you. Acceptance of your return must be granted before you goods will be sent back to TruNet House. When the goods have been received, we will inspect these and determine whether there is a fault, if we do not find a fault, we will arrange to have the goods returned back to you, but a redelivery cost will be payable at £5.99 (excluding VAT). If we do find fault, we will offer you a full refund or replacement if the stock allows.
You can cancel an order or the remaining portion of an order by e-mailing us at customerservices@butchers-sundries.com or calling us on 01530 411275 before 11am on the day of shipping.
Non standard goods such as special order items, order on request items or custom made items cannot be cancelled nor returned.
